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I loved my mother from New York to North Carolina because she cannot live in her own.
I did a change of address for her with social security and medicaid, and despite her income readjusted because she lives in another state, her income still overqualifies her for the basic plan she has now. I feel like medicaid is giving me the run around because I feel like she can not get the medical care she needs because all I get is “Call this number”, “Call that number”whenever I call the agencies put in place to help. This is my first time caregiving and I need support. I don’t have any experience in this advocate / caregiver role. What do I do?

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Consider hiring on a Geriatric Case/care Manager to help.

If this isn't possible you may need to resort to an Elder Law Attorney to help with assets, applications and options.

Otherwise it is, yes, call this number, that number and every other number.
Moving state to state presents huge problems as each state differs in its requirement for Medicaid.
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Yes, Medicaid does not go over State lines. It does not transfer. Have you gone to your County Social Service Agency? Also as said, if Mom has a Medicare Advantage that also does not transfer. You deal with the insurance company. Office of Aging may be able to help.
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Each state has Medicaid Planners that you can call to consult with. Look them up or ask an elder law attorney for a referral to someone they use.
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Are you trying to qualify her for Community Medicaid or Long Term Care Medicaid?

Agree with calling the Area Agency on Aging.
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Medicaid does NOT cross state lines. You will need to reapply in the state she now lives in. Same for many Medicare advantage plans, they don't cross county lines and you get canceled. Which can be a good way to get better coverage from a new policy without pre-existing conditions being a waiting period.

Start the process on applying for medicaid and you will see different results.

Good look, dealing with any government agency is a trying situation at best.
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Call the Area Agency on Aging in your county. Explain your moms situation to them and see what they advise.
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